Refunds
Thirty days. Write to us.
If the book is not right for your house, write within thirty days of buying and we refund you in full. We may ask what was missing, so the next edition is better, but the refund does not depend on the answer.
How to ask
Write to hello@householdbook.com from the address you bought with, within thirty days of the purchase, and say you would like a refund. That is all that is needed. A person reads it and replies within a few working days, and the refund goes back through Stripe to the card you paid with, usually within five to ten business days of being issued.
You do not have to return anything, because there is nothing to return. We ask only that you delete the files, which we trust you to do.
What we will always put right
A file that will not open, a link that has expired, a book that is not what this site said it was, or a mistake in the pages themselves. None of these are things you should have to argue about, and none of them are subject to the thirty days. Write to us and we will fix them the same day, and where fixing them is not enough we will refund you.
After thirty days
We still want to hear from you. If something is wrong with the book, the paragraph above applies whenever you find it. If you have simply changed your mind after thirty days, write anyway and say so; we will look at it fairly and tell you plainly what we can do.
Who processes the payment
Card payments are processed by Stripe on a secure checkout page that Stripe hosts. Your card details are never seen by us or stored on this website. Nothing on this page affects any right you have under the consumer law of the state or country you live in.